Service and Support

Cafe equipment

Your Café can only deliver the best coffee if its machinery and grinders are set to suit your coffee and are in good working order. The frequent scheduled visits by our Coffee Support Managers, who work with a designated fleet of service technicians and offer 24/7 support, ensure that your machinery is at its best at all times and down times are a thing of the past.

At the machine

Our Coffee Support Managers are tasked only to help you deliver the best possible coffee to your customers.  Utilising our "Perfect Pour Program" they work with Café owners and staff to continuously improve the quality of coffee being served.  In Cafe training and on the spot tips and recommendations will be given in order to improve the day to day service. However the greatest opportunity of making your Café a stand out is the full program of in house training available with the 2010 Australian Barista Champion, Belaroma's Scottie Callaghan; this gives our Cafes the edge on quality.